SKECHERS Answers YOUR Most Frequently Asked Questions!

Have a question about your SKECHERS footwear, but not sure who to ask? See if it’s answered below by SKECHERS’ own Tim the Shoe Guy in this month’s FAQ!

How do I clean my shoes?
Tim the Shoe Guy: I usually advise against washing your shoes in the washing machine – it tends to shorten the life of your shoes, and it may damage leather uppers or fine details. Instead, I advise you to clean leather shoes with a leather cleaning spray or lotion (readily available at most drug stores or shoe stores), and non-leather shoes or parts of shoes with mild soap, warm water and a soft cloth.
Check out all the hottest girls' styles, including Bella Ballerina, at!

Why don’t you make Twinkle Toes or Bella Ballerina shoes for women?
Sometimes SKECHERS will make a more popular girls’ design in women’s sizes – it’s all based on how much demand there is for a particular style. The Bella Ballerina™ shoes are very new and right now are only available for bigger girls due to the spinning disk design.

What are all the new Pro Series shoes best used for?
TSG: The SKECHERS Resistance Trainer™ Pro-TR shoes have the most lateral support, and is a great shoe for general training and most athletic activities.  The SKECHERS Resistance Runner™ ProRESISTANCE™ sneakers are cushioned to activate more muscles in every step – so it’s great for those who want to train or run harder in shorter periods, whether they run, walk or jog.  The SKECHERS Resistance Runner™ ProSpeed™ sneakers are the lightest shoes in the Pro series, and are ideal for running, jogging and walking, including racing and competing.

Where can I buy this shoe near me?
TSG: While the easiest answer to this question is often “right here at,” we also recommend looking at our Store Locator that will not only show you SKECHERS retail stores in your area, but all stores selling SKECHERS shoes.

What’s new and exciting at
Fall is just around the corner! Gear up with the latest styles of SKECHERS boots for men and women!TSG: It’s always an exciting time of year around now – boot season is here, and has a lot of boots up now and even more coming in.  We’re really excited about our newest generation of SKECHERS Fitness shoes, including the exciting and hot-selling Shape-ups Liv by SKECHERS™.  Of course, kids are crazy for light-up shoes like Luminators™ and the newest Hot Lights™ for boys, and the SKECHERS Bella Ballerina™ shoes are very popular with girls.

We’re also excited to be teaming up with McDonald’s for a Happy Meal toy and coupon – girls can save on SKECHERS Twinkle Toes™ sneakers, and women can save on all SKECHERS fitness and athletic shoes!

Written by: Tim the Shoe Guy

Tim is the web merchandising manager for SKECHERS and has years of experience selling running and athletic shoes for other retailers.


  1. Jane Legus says:

    I just purchased 2 more pair of GoWalk2. I love them because the toe bed is just a bit wider
    and I can wear 9.5 instead of a 10 that I usually wear in your other styles.


    How do you recommend cleaning Twinkle Toes? My toddler had an “accident” but she LOVES her sparkly shoes. I can’t risk destroying them! Help is appreciated. Thanks!

    • SKECHERS says:

      Hi, Jane! We don’t recommend washing these as it may damage the lights and sequins. Instead, we recommend hand washing with mild soap or diluted laundry detergent, warm water and a soft cloth. A little fabric protectant like Scotchguard on the shoes (once they’re clean and dry) will help keep them clean and protected in the future.

  3. Betty says:

    Hi I just bought two pairs off twinkle toes shows at shoe Carnival and one of the shoe light would not turn off they stay on all day. Is there something wrong??? Shoe Carnival said they couldn’t return them to contact sketchers instead. Can you please help I don’t feel comfortable having my child wearing them and since I have twin my other child won’t wear hers cuz they fight for the same pair and I don’t know u but I don’t have money to be wasting in another pair since I just got this. So any help???

    • SKECHERS says:

      Hi Dave, Nearly all of the Performance division shoes don’t have Memory Foam but are nicely supportive, all of the GOwalk, GOrun and On the GO shoes.Hope this helps!

  4. Michelle Gulledge says:

    I bought my son a pair of Skechers Air Lightz. He hasnt worn them long and the lights are already out in both shoes! He is so disappointed that his shoes don’t light up anymore. What is the expected time the lights are suppose to stay lit while the shoes are worn?

  5. Victorino Hidalgo says:

    I have the nonslip work shoes for 5 m months now and the inside front part of the shoes are coming off. I only wear them 2x a week. Is there a warranty on this shoes? All my shoes and my family wear sneakers and this are the only one that has a defect. C an I exchange it since it’s a manufacturers defect?

  6. Robin Chell says:

    I accidentally trod my cool cat bullys in some very filthy, stinky mud, enough for them to be filled too. Obviously machine washing them is a big no-no. What can i do to clean the inside?

  7. Mita Malde says:

    I’ve worn sketches go walk 2,3 for years and have recently purchased go walk 4. I always bought a size smaller to my normal size but go walk 4 for some reason had to buy a size 3.5 which at the time thought they were perfect fit but are a bit tight. The problem is we had issues with these shoes as it was an exchange from the original one but I could not find the receipt but the store was kind enough to do an exchange but changed them again and they do not FIT!! I am just wondering if I can take it to any sketchers retailers for an exchange or do I need to go to sketchers store which is about 60 miles away from me?? Help!

    • alisaskx says:

      Hi Mita, I would contact the store directly and see if there is the possibility of another exchange. I would also recommend emailing customer service at about the possibility of another return 🙂 have a great week!

  8. Maggi Sprague says:

    I seem to be between sizes in the Go Walk, 8’s too small and 8 1/2 is too big! I bought an 8 online because some of the reviewers said they had wide feet and this worked for them. They’re still pretty tight.. will they stretch at all?

    • SKECHERS says:

      Hi Fathima, you can remove the insoles and wash them on the delicate cycle. Just make sure to air dry only and give them 10 to 12 hours until they are ready for wear. 🙂

    • SKECHERS says:

      Hi Diane, Thank you for reaching out! Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.

    • SKECHERS says:

      Hi Rachel, Thank you for reaching out. The Energy Lights shoes have a leather upper, they are not waterproof as they come, but we recommend applying a leather ‘rain and stain’ spray treatment to make them water resistant. The lights are sealed into the midsole, so they should not be affected by a little weather. Hope this helps!

    • SKECHERS says:

      Hi Janet, Thank you for reaching out! Yes, these slippers should be able to be machine washed to clean. We recommend washing on the gentle cycle cold, placing both slippers in a laundry bag or pillowcase, and hang to air dry.

  9. Allison says:

    My daughter has a pair of twinkle toes sketchers sparkly and sweet. Can these be turned off so they don’t flash? They are super bright…They would be very distracting in school and they do draw attention so she doesn’t wear them to school . Iv’e tried everything to turn them off…. I hope they can be. Any help would be much appreciated. Thank you.

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